Questions,
answered.

Every Ovilixa piece is made to order, so production begins after your order is placed. Preparation and delivery estimates vary by product and destination; the most relevant options and estimate for your order are shown at checkout.

Use the product-specific size guide on the item page; measurements can vary between garments. For the best comparison, measure a similar piece you already own while it is laid flat.

Contact us immediately at support@ovilixa.com. Requests cannot be guaranteed and may no longer be possible after production or fulfillment processing begins. Address corrections are not available after shipment.

We work carefully to represent every color accurately. Screen settings, fabric dye lots, materials, and production processes can create small differences in tone, texture, or placement.

Available destinations and live shipping options are shown at checkout. Some locations may be unavailable because of temporary carrier or regional restrictions.

We send tracking by email when it becomes available after shipment. The carrier page may take up to 48 hours after the tracking email arrives to begin showing movement.

Items may be produced by different specialist facilities. When that happens, an order can arrive in separate parcels, each with its own tracking information.

Unless checkout states otherwise, international duties, import taxes, and customs fees are the recipient’s responsibility and are set by the destination country.

No. Because every piece is made to order, we do not accept returns or exchanges for a change of mind, an incorrectly selected size or color, or buyer's remorse. Please review the product details and measurements carefully before purchasing. Any mandatory consumer rights that apply in your location remain unaffected.

Email us within 30 days of delivery with your order number and clear photos of the item and issue. Once verified, we will arrange an appropriate replacement or refund.

Usually, no. We will review the photos first and let you know if any further information or action is required.

Follow the care instructions on the product page and garment label. As a reliable default: wash cold and inside out with similar colors, use mild detergent, dry on low or hang dry, and never iron directly over printed or embroidered artwork.

Material, fit, construction, and care details are listed on each product page because specifications differ by garment.

Use our contact page or email support@ovilixa.com. Include your order number when asking about an existing order.