Questions,
answered.

Every piece is made after you order. Production takes an average of 2–5 business days before carrier transit begins, although some products, locations, peak periods, or temporary stock shortages may require additional time.

Use the product-specific size guide on the item page; measurements can vary between garments. For the best comparison, measure a similar piece you already own while it is laid flat.

Contact us immediately at support@ovilixa.com. Changes are only possible before production begins and cannot be guaranteed once an order has been submitted.

We work carefully to represent every color accurately. Screen settings, fabric dye lots, and the production process can create small differences in tone or placement; these subtle variations make each made-to-order piece individual.

Available destinations and live shipping options are shown at checkout. Some locations may be unavailable because of temporary carrier or regional restrictions.

We send tracking by email as soon as the carrier accepts your parcel. Tracking may need a short time to show its first scan.

Items may be produced by different specialist facilities. When that happens, an order can arrive in separate parcels, each with its own tracking information.

Unless checkout states otherwise, international duties, import taxes, and customs fees are the recipient’s responsibility and are set by the destination country.

Because each item is made specifically for its order, we generally cannot accept change-of-mind, size, or color returns. Please check the product measurements carefully before purchasing. Any mandatory consumer rights that apply in your location remain unaffected.

Email us within 30 days of delivery with your order number and clear photos of the item and issue. Once verified, we will arrange an appropriate replacement or refund.

Usually, no. We will review the photos first and let you know if any further information or action is required.

Follow the care instructions on the product page and garment label. As a reliable default: wash cold and inside out with similar colors, use mild detergent, dry on low or hang dry, and never iron directly over the design.

Material, fit, construction, and care details are listed on each product page because specifications differ by garment.

Use our contact page or email support@ovilixa.com. Include your order number when asking about an existing order.