Returns & exchanges

Returns & exchanges

Ovilixa LLC ("Ovilixa," "we," "us," or "our") is the seller responsible for your order. Every Ovilixa piece is produced individually after an order is placed. We generally cannot accept returns or exchanges for a change of mind, an incorrectly selected size or color, or buyer's remorse. Please review the product details and product-specific size guide carefully before ordering.

Damaged, defective, or incorrect items

If your order arrives damaged, has a manufacturing defect, or is not the item you ordered, contact us at support@ovilixa.com within 30 days of delivery. Include your order number and clear photos showing the full item and the issue. If multiple items with the same design are affected, we may request one photo or video showing them together.

After the issue has been reviewed and approved, we will arrange a free replacement or an appropriate refund. You normally will not need to return the affected item. Do not send an item to any address unless Ovilixa has first authorized the return and provided written instructions.

Normal production characteristics

Small variations inherent to made-to-order printing or embroidery are not manufacturing defects. These can include slight placement differences, minor stitch-density or texture variations, embroidery backing inside a garment, and temporary DTG pre-treatment residue or odor that disappears after the first wash.

Order changes and cancellations

Contact us immediately if you need to change or cancel an order. Requests are not guaranteed. Product changes or cancellation may no longer be possible after production begins. A delivery-address correction may remain possible while an order is being fulfilled, but it cannot be guaranteed and is not available after shipment.

Refund timing

Approved refunds are issued to the original payment method. After we process a refund, your bank or payment provider may require additional business days to post the credit.

Mandatory consumer rights

Nothing in this policy limits rights that cannot legally be excluded in your location, including rights relating to faulty or non-conforming goods. If you are entitled to a statutory cancellation or withdrawal right, contact us within the period required by applicable law. Certain goods made to a consumer's specifications or clearly personalized may be exempt where the law permits; Ovilixa will apply an exemption only when it lawfully applies.

Contact

Email support@ovilixa.com or use our contact page. Business correspondence may be sent to Ovilixa LLC, 75 E 3rd St, Ste 7, Sheridan, WY 82801, United States. This is a business mailing address, not a returns address.