Shipping & delivery

Order preparation

Every Ovilixa piece is made to order, so production begins after an order is placed. The applicable preparation time can vary by product, production location, order size, peak periods, order holds, and temporary material or garment availability. Any stated timeframe is an estimate, not a guarantee.

Delivery estimates

Available delivery methods, prices, and estimates depend on the product, fulfillment origin, and destination and are shown at checkout when available. Where a product page shows a delivery estimate, it applies to that product only. The estimate in checkout, your order confirmation, or your tracking information is the most relevant estimate for your order. Delivery dates are estimates, not guarantees, and carrier, customs, weather, service-disruption, or other circumstances outside our reasonable control may cause delays.

Tracking and split shipments

We email tracking information when a carrier accepts your parcel. Items may be produced or packaged at different specialist facilities, so one order may arrive in multiple parcels with separate tracking links. Your total shipping charge is presented at checkout; you will not be asked for a separate shipping payment after purchase solely because we divide the order into multiple fulfillment shipments.

International orders

Import duties, taxes, and customs fees are not included unless checkout expressly states otherwise. The recipient is responsible for charges assessed by the destination country. Temporary carrier or legal restrictions can prevent delivery to some regions.

Address changes and returned parcels

Please verify the recipient name and complete delivery address before paying. Contact us immediately if a correction is needed. A correction may be possible before shipment but cannot be guaranteed. If a parcel is returned because the address was incorrect or incomplete, it was unclaimed, delivery was refused, or required import charges were not paid, additional reshipping charges and, in some cases, new production charges may apply. Do not use the business mailing address as a returns address.

Delayed or lost-in-transit parcels

If your order has not arrived by its estimated delivery date, check the tracking information, confirm the delivery address, and contact the local carrier or final-mile postal service. Please contact us as soon as possible and no later than 30 days after the estimated delivery date so we can investigate with our fulfillment and delivery partners.

Tracking marked delivered

If tracking shows that a parcel was delivered but you cannot locate it, check the delivery area, household members, neighbors, building reception or mailroom, and the local carrier. A delivered tracking status is not normally treated as a lost-in-transit shipment, and a complimentary replacement may not be available. We will still review the information you provide and help you identify the appropriate next step.

Need help?

Contact support@ovilixa.com with your order number. Ovilixa LLC is the seller responsible to you and will coordinate with production, fulfillment, and delivery partners on your behalf.